Four Most Common Troubeshooting Queries for Hearing Aids

Troubleshooting is the ability to be able to analyse and systematically problem solve when hearing aid problems arise. When it comes to hearing aids there can be a number of common issues that can occur. In your hearing aid user guide you should find a specific troubleshooting section regarding the particulars of your hearing aid.

The most common troubleshooting topics are:

My Hearing Aid Sounds Very Quiet

If your hearing aid is sounding quiet, this suggests that the hearing aid is working however somewhere along the sound path to your ear there is a partial blockage dampening the sound. The first part to check is your tubing. Look for any wax, moisture bubbles or whether it feels hard. It may need replacing.

An alternative blockage could be an accumalation of wax in your ear is dampening the sound trying to come through from your hearing aid. Also give your hearing aid a wipe down with a dry cloth to make sure there is no wax or debris on or around the microphones.

It may infact be that your hearing has changed and your hearing aid isn't giving you quite the amount of sound amplification you need. Check in with your audiology centre and see if you are due for a new hearing assessment if you think this may be the case.li

There Is No Sound

A hearing aid that produces no sound output at all can be one that has become faulty, however it also can be something very simple. It could be you have a dead battery in your hearing aid which can be simply replaced with a new battery.

A solid blockage of wax or water in the tubing could make it appear as no sound is coming out. A good way to test if it is a tube blockage is to take the tube from the top of the hearing aid and then hold your hearing aid in your hand and you should hear it whistle. If it does then you know it is still working.

It could be water, hearing aids are not keen on water therefore if you have dropped it accidently in water it may produce no sound. Hearing aids have been made with a few features to protect for such accidental features therefore it might just need you do do a few little things.

Remove the hearing aid battery, take the mould and tubing from the top of the hearing aid and shake these in a tissue. Wipe the hearing aid down dry and then leaving both parts somewhere seperately to dry out. If you have a hearing aid dry box even better. If it does not regain its ability then it may have been water damaged in which case you will need to see your audiology or hearing aid clinic.

No sound from the hearing aid might not be a physical issue with the hearing aid, it could be the settings. You may have accidently popped it onto a setting such as a telecoil. If you turn your hearing aid to a telecoil setting when there is no telecoil in the building your hearing aid will not produce any sound. If this is the case, turn your hearing aid off and back on and your hearing aid should come back to life again.

Hearing Aid Whistling

Hearing aid's should not whistle when they are in the ear, if they do then there is a problem. One of the most common reasons for whistling is a build up of wax in the ear canal. The wax creates a barrier in which the sound hits the wax and bounces back to the hearing aid causing a whistling situation.

It could also be your mould is not quite being put fully into the ear correctly or it has become loose. This can mean your ear is not sealed enough to keep the amount of sound amplification entering your ear creating whistling.

It could also be the sound is leaking somewhere else, There would be a crack or split in the hearing aid tubing. If you turn your hearing aid volume up and the whistle also increases this is a clear sign of one of the above reasons your hearing aid is whistling.

Hearing aid whistling is a difficult issue to troubleshoot at home. Your audiologist or hearing specialist will be able to check for wnax, mould fitting and good functioning hearing aid tubing. What you can make sure you are doing is putting it in correctly. It should feel comfortable, look and feel flush in the ear with no parts sticking out, ask a friend or family member to look at its appearance. 

Battery Doesn't Last Long

One of the first things to think about is when did you put this battery in, is it a new or old battery, on average how long are they lasting?  You are looking at an average of between seven and fourteen days for your battery to last depending on you hearing aid use. Is your hearing aid battery actually running out, are you confusing the battery running low beeping for a different beeping function. To check this out you will be able to find out your battery beep noise with your audiologist as they can play it for you into your ear from the computer it was programmed with.

Your battery might not be lasting long if you are purposely or accidently leaving it on through the night. Hearing aids have been designed to simply switch off when you go to sleep to preserve the battery life.

Its always a good idea to check the date on the packaging and that the batteries have not expired their recommended use. Try a battery from a different packet of batteries to see if the problem is related to the battery itself, or particular packet of batteries. If you are still having difficulties with battery life once trying an alternative battery packet, arrange to see your audiology or hearing aid clinic for advice.

Ultimately if something is wrong with your hearing aid, don't delay in trying to work out the problem. Book yourself in for a hearing aid repair appointment with your audiologist or hearing aid dispenser.

Quick Tips

Each hearing aid always comes with a user guide, if you have lost your user guide check out our user guide section to download it.