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Supporter Care Administrator (London)
Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from supporters and members of the public, delivering excellent supporter care to all. We are almost wholly reliant on income received from supporters and donors to the charity, and looking after these supporters is crucial.
The role also involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively, including all areas of administration.
In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important.
You will have experience of working in a fast-paced customer care environment, ideally within a charity and be an effective communicator and a confident user of MS Excel and Word. Previous database experience would be preferable.