Why do I have to take my hearing aid out to hear on the telephone?

You will need to position the telephone receiver differently depending on which type of hearing aid you have. With ITE hearing aids holding the receiver to your ear should be sufficient, with BTE models you will need to hold it near the microphone on the behind the ear piece. This can take a bit of practice, so have a trial conversation with a friend/relative and try holding the receiver at different locations on the behind the ear part to see where works best.

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Quick Tips

Each hearing aid always comes with a user guide, if you have lost your user guide check out our user guide section to download it.